At w500, your personal data is treated with the same seriousness as your account security. This Privacy Policy explains what we collect, why we collect it, and how we protect it — in plain terms.
These cards summarise key points from the full w500 Privacy Policy below. They are an overview, not a substitute for reading the complete document.
w500 only collects personal data that is necessary to operate the Platform, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data beyond what serves a legitimate purpose.
All personal data stored by w500 is protected using industry-standard 256-bit encryption. Sensitive fields such as payment details and identity documents are additionally protected by access controls limiting visibility to authorised personnel only.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by w500. Requests are processed within 30 days of receipt.
w500 does not sell, rent, or trade your personal information to third-party marketing companies. Data is shared only with service providers and regulators under strict contractual or legal obligations, as described in this Privacy Policy.
This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 and its Implementing Rules and Regulations. w500 is accountable to the National Privacy Commission (NPC) of the Philippines.
w500 maintains a dedicated Data Protection Officer (DPO) contact channel for all privacy-related inquiries, requests, and complaints. Response times are within 15 business days for routine requests and 72 hours for urgent matters.
The Philippine Data Privacy Act grants you specific rights over your personal information. Here is how each right applies to your w500 account.
You have the right to know what personal data w500 collects about you and how it is used — which is exactly what this Privacy Policy provides.
You may request a copy of the personal data w500 holds about you at any time by contacting our Data Protection Officer via the details in Section 13.
If any personal data w500 holds about you is inaccurate or incomplete, you have the right to have it corrected. Requests are processed within 30 days.
Subject to legal retention obligations, you may request the deletion of your personal data from w500 systems upon closing your account.
You may object to the processing of your personal data for direct marketing purposes at any time. Opt-out requests are honoured within 5 business days.
If you believe w500 has handled your personal data unlawfully, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy describes how w500 collects, uses, discloses, and safeguards your personal information when you use the w500 Platform at w500.biz. It is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
w500 (referred to in this document as "w500", "we", "us", or "our") operates the online gaming and sports betting platform accessible at w500.biz (the "Platform"). We understand that the personal data you share with us when you create an account and use our services carries real significance — and we take our obligations as a data controller seriously.
This Privacy Policy explains: what categories of personal information w500 collects; the purposes for which that information is processed; the parties with whom it may be shared; how we protect it; how long we retain it; and what rights you have under Philippine law with respect to your personal data.
By registering an account with w500 or by accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not proceed with registration or use of the Platform. This Privacy Policy should be read together with the w500 Terms & Conditions.
When you register an account with w500, we collect the information you provide directly, which may include your full legal name, Philippine mobile number, date of birth, email address, and account login credentials. This information is necessary to create and administer your account.
To comply with our obligations under Philippine law and PAGCOR regulations, including Anti-Money Laundering (AML) requirements, w500 may request copies of government-issued identity documents such as a Philippine passport, driver's licence, or UMID card. We may also request proof of address documents and, where required, source of funds documentation.
We collect records of all financial transactions conducted through the w500 Platform, including deposits, withdrawals, bets placed, game results, bonus transactions, and payment method details (such as your registered GCash number or bank account details used for withdrawals). Full payment card numbers are never stored by w500 directly.
We collect data about how you interact with the w500 Platform, including login timestamps, pages visited, games played, betting history, session durations, search queries within the Platform, device type and operating system, browser type and version, and IP address.
If you contact w500 customer support — whether by live chat, email, or any other channel — we retain records of those communications, including their content, to assist with issue resolution and to improve our service quality.
Like most web-based platforms, w500 collects certain technical data automatically when you access the Platform, including your IP address, device identifiers, browser fingerprint data, and cookies. Further detail on cookies is provided in Section 5 below.
| Category | Examples | Collected When |
|---|---|---|
| Registration | Name, mobile number, date of birth, email | Account sign-up |
| KYC / Identity | Government ID, proof of address, selfie | Account verification request |
| Financial | GCash number, BDO/BPI account details, transaction history | Deposit / withdrawal |
| Gaming Activity | Bets placed, games played, win/loss history | Platform use |
| Technical | IP address, device type, browser, session data | Each site visit |
| Communications | Live chat transcripts, support emails | Contact with support |
w500 processes personal data for the following purposes:
Marketing opt-out: You may unsubscribe from w500 marketing communications at any time by contacting our customer support team or by using the unsubscribe mechanism in any marketing email. Opting out of marketing communications does not affect transactional communications necessary to operate your account.
Under the Philippine Data Privacy Act of 2012, w500 processes your personal data on the following legal grounds:
The w500 Platform uses cookies and similar tracking technologies to provide a functional and secure experience. Cookies are small text files placed on your device that enable the Platform to recognise your browser, maintain your login session, and remember your preferences.
You may configure your browser to block or delete cookies at any time. Note that blocking essential cookies will prevent you from logging in to your w500 account and using core Platform features. Instructions for managing cookies are available in your browser's help documentation.
w500 does not sell, rent, lease, or otherwise trade your personal information to third-party marketing organisations or data brokers. Any sharing of your personal data is limited to the circumstances described in this Section.
w500 engages third-party service providers to assist in delivering the Platform, including payment processors (GCash, PayMaya, banks), identity verification providers, cloud hosting and infrastructure providers, fraud detection services, and customer support platform providers. These providers are permitted to process your personal data only to the extent necessary to perform their designated services and are bound by confidentiality and data protection obligations.
w500 is required by Philippine law to share certain categories of personal and transaction data with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), the National Privacy Commission (NPC), and law enforcement agencies where required by applicable law or valid legal process.
In the event of a merger, acquisition, restructuring, or sale of all or part of the w500 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to this Privacy Policy that result from it.
All third-party service providers engaged by w500 are required to maintain appropriate technical and organisational security measures for the personal data they process on our behalf. We conduct due diligence on service providers before engagement and periodically review their data protection practices.
w500 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction, and accidental loss. These measures include:
While w500 takes reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security against all threats. You also have a role to play in protecting your account by maintaining a strong, unique password, enabling two-factor authentication, and never sharing your login credentials with others.
In the event of a personal data breach that poses a risk to your rights and freedoms, w500 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required under Republic Act No. 10173. Affected individuals will be notified without undue delay where the breach is likely to result in a high risk to their rights.
w500 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | PAGCOR licensing requirements |
| KYC / identity documents | Duration of account plus 5 years after closure | RA 9160 (AML Act), PAGCOR rules |
| Transaction records | Minimum 5 years from transaction date | RA 9160, BIR requirements |
| Betting and gaming history | 5 years from account closure | PAGCOR licensing requirements |
| Communications records | 3 years from communication date | Legitimate interest (dispute resolution) |
| Marketing preferences | Until opt-out or account closure | Consent |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with w500's data disposal procedures. Anonymised, aggregated data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by w500:
To exercise any of these rights, please contact the w500 Data Protection Officer using the details provided in Section 13 of this Privacy Policy. We will respond to all verified requests within 30 days. We may request proof of your identity before processing a data rights request to protect your account security.
The w500 Platform is strictly intended for individuals aged 21 years and above. w500 does not knowingly collect personal data from persons under the age of 21. Registration by any person under 21 years of age is a violation of the w500 Terms & Conditions and applicable Philippine law.
If w500 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will immediately suspend the relevant account, delete all associated personal data, and report the incident to PAGCOR as required by Philippine regulations. If you believe that w500 may have collected data from a minor, please contact our Data Protection Officer immediately.
The w500 Platform is operated primarily within the Philippines. However, some of the third-party service providers engaged by w500 — including cloud infrastructure providers and certain payment processing partners — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, w500 ensures that appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012. These safeguards may include standard contractual clauses, adequacy determinations, or binding corporate rules, as appropriate to the specific transfer.
By using the w500 Platform, you consent to the transfer of your personal data to jurisdictions outside the Philippines for the limited purposes described in this Privacy Policy, subject always to the safeguards described above.
w500 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Where changes are material, w500 will notify registered Players via the email address or mobile number on file at least 14 days before the changes take effect.
The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the w500 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by w500, please contact our Data Protection Officer (DPO):
w500 Data Protection Officer
Email: [email protected] (plain text — not a clickable link)
Response time: Within 15 business days for standard requests; 72 hours for urgent matters.
For complaints you may also contact the National Privacy Commission of the Philippines:
NPC Website: privacy.gov.ph (external — visit directly in your browser)
NPC Hotline: listed at privacy.gov.ph
This Privacy Policy, together with the w500 Terms & Conditions, constitutes the complete framework governing your relationship with w500 with respect to the processing of your personal data. This Privacy Policy is governed by the laws of the Republic of the Philippines.
Your personal data is protected under Philippine law and w500's robust security framework. Deposit via GCash, bet on PBA and UFC, and enjoy 500+ games — all secured and PAGCOR regulated. 21+ only.
Sign In to w500 SecurelyAll products on the w500 Platform are strictly for players aged 21 and above, in accordance with Philippine law and PAGCOR regulations. Gambling is a form of entertainment — not a guaranteed income source. Please play within your means. Deposit limits, session time caps, loss limits, and self-exclusion are available to every w500 player directly from account settings. For problem gambling support, contact the PAGCOR Hotline, available 24/7. More information is on our Responsible Gaming page.